The Enigma Of Measuring Postal Service Delivery Time Performance (Lexington Institute Report)

Read the full study as a PDF here.

In recent years, there has been immense public frustration with the U.S. Postal Service (USPS), mail delivery times, and overall service performance. Much of this is within USPS’s control, though some of it is not.

The drivers for the public’s frustration include: slower delivery standards; a historic period of mail disruption during Christmas 2020; numerous regional service crises; the rise in postal crime; and rising postal costs.

While USPS is issuing regular weekly reports on its service performance, which tend to be glowing, more rigorous examination by the Postal Regulatory Commission shows that mail service faces serious challenges. Lexington Institute’s Paul Steidler discusses these matters in the report here.